1. INTRODUCTION AND CONTRACTUAL RELATIONSHIP
Welcome to VELZEEN (“we”, “us”, or “our”).
These Terms and Conditions (“Terms”) constitute a legally binding electronic contract between you (“User”, “Customer”, or “you”) and VELZEEN, a sole proprietorship firm having its registered office at: B-6-966/50X, Street Number 10, Harbanspura, Gaushala Road, Ludhiana, Punjab – 141008
By accessing, browsing, registering, or transacting on www.velzeen.com (the “Platform”), you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
This document constitutes an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE PLATFORM.
2. ELIGIBILITY
Use of the Platform is available only to persons capable of entering into legally binding contracts under the Indian Contract Act, 1872.
- You must be at least 18 years of age to transact independently
- Minors may use the Platform only under parental or legal guardian supervision
- VELZEEN reserves the right to restrict or terminate access to users who violate these Terms
3. ACCOUNT REGISTRATION AND SECURITY
To access certain features, you may be required to create an account.
3.1 Responsibility
You are responsible for:
- Maintaining confidentiality of login credentials
- All activities conducted under your account
3.2 Accuracy of Information
You agree to provide accurate, current, and complete information.
VELZEEN shall not be liable for:
- delivery failures
- delays
- losses
- arising due to incorrect information provided by you.
4. CONTRACT FORMATION: INVITATION TO OFFER
4.1 Nature of Listings
All products listed on the Platform constitute an “Invitation to Offer”.
Your order constitutes an “Offer” to purchase.
4.2 Acceptance of Order
A contract is formed only when:
- the order is dispatched from our warehouse
- Order confirmation emails/SMS are acknowledgements, not acceptance.
4.3 Pricing Errors
In case of pricing or technical errors:
- VELZEEN reserves the right to cancel orders
- Full refund will be issued if payment was processed
4.4 Right to Refuse or Cancel Orders
We may cancel orders due to:
- stock unavailability
- pricing errors
- suspected fraud
- verification failure
5. PRODUCT INFORMATION AND DISCLAIMERS
5.1 Visual Representation
Product colors and textures may vary due to screen settings. Absolute accuracy cannot be guaranteed.
5.2 Product Variations
Minor variations in design, texture, or print may occur and shall not be considered defects.
5.3 Size and Fit
Customers are advised to refer to size charts. Fit may vary based on design and fabric.
6. PRICING AND PAYMENTS
6.1 Pricing
All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
6.2 Payment Methods
We accept:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets
- via secure payment gateways.
6.3 Cash on Delivery (COD)
- Available for select locations
- Subject to verification
- May be restricted for high-return accounts
Restriction: COD is not available when free shipping coupons or promotional codes are applied.
7. SHIPPING AND DELIVERY
Shipping terms are governed by the Shipping Policy.
Key terms include:
- Shipping fees applicable as displayed at checkout
- Delivery timelines are indicative
- Customer bears re-shipping costs for incorrect addresses
VELZEEN is not liable for delays caused by logistics partners or force majeure events.
8. RETURNS, REFUNDS AND CANCELLATIONS
Returns and refunds are governed by the Return & Refund Policy, which forms part of these Terms.
Key conditions include:
- 7-day return window
- Products must be unused and in original condition
- Refund method depends on payment mode
- Reverse shipping may be charged for customer-initiated returns
9. VELZEEN STORE WALLET
The Velzeen Wallet operates as a closed system store-credit mechanism.
9.1 Usage
- Can only be used on the Platform
- Cannot be withdrawn or transferred
9.2 Refund Credits
Refund-based wallet credits:
- have lifetime validity
- remain active while the account exists
9.3 Promotional Credits
Promotional credits:
- may have expiry dates
- are subject to campaign-specific terms
9.4 Restrictions
- Wallet cannot be used with COD
- Wallet is auto-applied at checkout
10. USER CONDUCT AND PROHIBITED USE
You agree not to:
- violate any applicable law
- infringe intellectual property rights
- misuse return policies (“wardrobing”)
- submit false or misleading information
- engage in fraudulent activity
VELZEEN reserves the right to suspend or terminate accounts in such cases.
11. PAYMENT DISPUTES AND CHARGEBACKS
11.1 Dispute Resolution
Customers must contact VELZEEN before initiating any payment dispute or chargeback.
11.2 Misuse of Chargebacks
Chargebacks raised after:
- successful delivery
- failure to follow return policy
- shall be treated as policy abuse.
11.3 Evidence
VELZEEN maintains:
- payment records
- delivery confirmations
- tracking logs
These serve as valid evidence in disputes.
11.4 Enforcement Rights
VELZEEN may:
- suspend accounts
- disable COD
- recover losses
- initiate legal action
12. INTELLECTUAL PROPERTY RIGHTS
All Platform content is owned by VELZEEN and protected under applicable intellectual property laws.
Unauthorized use, copying, or reproduction is strictly prohibited.
13. INDEMNITY AND LIMITATION OF LIABILITY
13.1 Indemnity
You agree to indemnify VELZEEN against claims arising from:
- misuse of the Platform
- violation of these Terms
13.2 Limitation of Liability
VELZEEN’s liability is limited to the value of the purchased product.
We shall not be liable for indirect or consequential damages.
14. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in Ludhiana, Punjab, unless otherwise required by applicable law.
15. GRIEVANCE REDRESSAL
In compliance with applicable laws:
Name: Mr. Raghav Gupta
Designation: Grievance Officer
Address: Ludhiana, Punjab - 141008
Phone: +91-79733-25297
Email: [email protected]
Timings: Monday to Friday (10:00 AM – 6:00 PM)
We aim to resolve complaints within 30 days.
16. CONTACT INFORMATION
For customer support:
Email: [email protected]
Phone/WhatsApp: +91-8699349184
17. MODIFICATIONS TO TERMS
VELZEEN reserves the right to update or modify these Terms at any time.
Continued use of the Platform constitutes acceptance of revised Terms.
18. ACKNOWLEDGEMENT
By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms.