Customer care

Returns & exchanges

Find return and exchange guidance, review your orders, or contact Velzeen support.

Returns & Exchanges

Return and exchange requests must be raised within 7 days from delivery.

Return window

  • Eligible requests must be raised within 7 days of delivery.
  • Damage, defect, wrong item, or missing item claims require a complete unedited unboxing video.

Size exchange rules

  • Size exchange is free, subject to product availability.
  • The product must meet the return condition rules.
  • If the replacement item costs more, the difference must be paid. If it costs less, the balance may be credited to your bank account via UPI/ NEFT/ IMPS.

Product condition

  • Product must be unused, unworn, unwashed, and undamaged.
  • Tags, labels, barcodes, and original packaging must be intact.
  • Products with stains, odour, alteration, tampering, or missing packaging may be rejected after quality check.

Pickup or self-ship process

  • Reverse pickup will be arranged where courier service is available.
  • Maximum two pickup attempts may be made.
  • If pickup is unavailable, you may need to self-ship the item to Velzeen.
  • For eligible self-ship cases, courier reimbursement may be provided up to ₹100 or actual courier cost, subject to receipt and approval.

Refund timeline

  • Refunds are processed only after the product reaches our warehouse and passes quality check.
  • Prepaid refunds are usually processed to the original payment method within 5–7 business days after QC approval.
  • Original shipping charges are non-refundable except for wrong, defective, or damaged product issues attributable to Velzeen.
  • Customer preference returns may have a ₹100 reverse logistics fee deducted.

COD refund process

  • COD refunds are processed by bank transfer through UPI, NEFT, or IMPS, subject to the submission of accurate bank details.
  • Cash refunds are not available.

Need help?

Email support@velzeen.com or WhatsApp +91 8699349184. Full terms are available in our Refund Policy.

View orders Contact support

Step 1

Return / exchange request

Customers can contact Velzeen support with their order number, item name, size, and reason for return or exchange.
Contact support

Step 2

Order verification

The team verifies the order, checks eligibility, and replies with next steps.
View orders

Step 3

Resolution

Once approved, the return, exchange or refund action is managed by Velzeen.
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