FAQ

COD orders include a ₹49 handling charge. Please select the COD shipping method at checkout and keep the final payable amount ready at delivery. Wrong shipping method may delay or cancel dispatch.

Orders of ₹849 or more qualify for free shipping. Orders below ₹849 have a ₹70 shipping charge. COD orders include an additional ₹49 handling charge.

Current coupon codes, eligibility, validity, and minimum order details are listed on the Offers page. Always check the final discount at checkout before placing the order.

Orders are usually processed within 24–48 hours. Estimated delivery is generally 2–10 business days from dispatch, depending on the delivery pincode and courier conditions.

Yes. Product pages include a pincode checker for delivery availability and estimated delivery timing.

Yes. Size exchange is available within 7 days of delivery, subject to product availability and product condition check.

Return and exchange requests must be raised within 7 days from delivery.

The product must be unused, unworn, unwashed, undamaged, and returned with tags, labels, barcodes, and original packaging intact.

Raise the request within the return window and share a complete unedited unboxing video so the issue can be checked properly.

COD refunds are processed by bank transfer through UPI, NEFT, or IMPS, subject to the submission of accurate bank details. Cash refunds are not available.

Reverse pickup will be arranged where courier service is available. If pickup is unavailable, you may need to self-ship the product to Velzeen.

• Wash inside out.
• Use cold gentle wash.
• Do not bleach.
• Dry in shade.
• Iron inside out and avoid direct heat on print or embroidery.

Email support@velzeen.com or WhatsApp +91 8699349184. Response time is 24–48 hours. Support hours are 10 A.M. – 7 P.M.